1. Error code description:

Return Value Description Remark
200 Operation completed
1001 Invalid user name
1002 The user name is occupied
1003 Invalid password
1004 Duplicated password
1005 No more incorrect password attempts are allowed
1006 The phone number is registered
1007 Unregistered phone number
1008 Invalid phone number
1009 The user name and phone does not match
1010 Getting verification code failed
1011 Incorrect verification code
1012 Invalid verification code
1013 The user does not exist
1014 Incorrect password or appKey
1015 The user is locked
1021 Verification parameters exception
1026 The email is registered
1031 Unregistered email
1032 Invalid email
1041 No more attempts are allowed to get verification code
1043 No more incorrect verification code attempts are allowed
2000 The device does not exist
2001 The camera does not exist The camera is not registered to Ezviz Cloud. Check the camera network configuration
2003 The device is offline Refer to Service Center Trouble Shooting Method
2004 Device exception
2007 Incorrect device serial No.
2009 The device request timeout
2030 The device does not support Ezviz Cloud Check whether the device support Ezviz Cloud. You can also contact our supports: 4007005998
5000 The device is added by yourself
5001 The device is added by others
5002 Incorrect device verification code
7001 The invitation does not exist
7002 Verifying the invitation failed
7003 The invited user does not match
7004 Canceling invitation failed
7005 Deleting invitation failed
7006 You cannot invite yourself
7007 Duplicated invitation You should call the interface for sharing or deleting the sharing. Troubleshooting: Clear all the sharing data in Ezviz Client and add the device again by calling related interface
10001 Parameters error Parameter is empty or the format is incorrect
10002 accessToken exception or expired The accessToken is valid for seven days. It is recommended that you can get the accessToken when the accessToken will be expired or Error Code 10002 appears
10004 The user does not exist
10005 appKey exception Return the error code when appKey is incorrect or appKey status is frozen
10006 The IP is limited
10007 No more calling attempts are allowed
10008 Signature error ① For getting the signature type, refer to apidemo and Manual of the Last Version ② The encoding format is UTF-8.
10009 Signature parameters error
10010 Signature timeout Synchronize the time by calling the Interface of Synchronizing Server Time .
10011 Cloud P2P service is not allowed Refer to Binding Procedure
10012 The third-party account is bound with the Ezviz account
10013 The APP has no permission to call this interface
10014 The APPKEY corresponding third-party userId is not bound with the phone The appKey for getting AccessToken is different from the one set in SDK
10017 appKey does not exist Fill in the App key applied in the official website
10018 AccessToken does not match with Appkey Check whether the appKey for getting AccessToken is the same with the one set in SDK.
10019 Password error
10020 The requesting method is required
10029 The call frequency exceeds the upper-limit
10030 appKey and appSecret mismatch.
10031 The sub-account or the EZVIZ user has no permission
10032 Sub-account not exist
10034 Sub-account name already exist
10035 Getting sub-account AccessToken error
10036 The sub-account is frozen.
20001 The channel does not exist Check whether the camera is added again and the channel parameters are updated
20002 The device does not exist ①The device does not register to Ezviz. Check the network is connected. ②The device serial No. does not exist.
20003 Parameters exception and you need to upgrade the SDK version
20004 Parameters exception and you need to upgrade the SDK version
20005 You need to perform SDK security authentication Security authentication is deleted
20006 Network exception
20007 The device is offline Refer to Service Center Check Method
20008 The device response timeout The device response timeout. Check the network is connected and try again
20009 The device cannot be added to child account
20010 The device verification code error The verification code is on the device tag. It contains six upper-cases
20011 Adding device failed. Check whether the network is connected.
20012 Adding the device failed.
20013 The device has been added by other users.
20014 Incorrect device serial No..
20015 The device does not support the function.
20016 The current device is formatting.
20017 The device has been added by yourself.
20018 The user does not have this device. Check whether the device belongs to the user.
20019 The device does not support cloud storage service.
20020 The device is online and is added by yourself.
20021 The device is online and is not added by the user.
20022 The device is online and is added by other users.
20023 The device is offline and is not added by the user.
20024 The device is offline and is added by the user.
20025 Duplicated sharing. Check whether the sharing exists in the account that added the device.
20026 The video does not exist in Video Gallery.
20029 The device is offline and is added by yourself.
20030 The user does not have the video in this video gallery.
20031 The terminal binding enabled, and failed to verify device code. Disable the terminal binding,refer to this procedure.
20032 The channel does not exist for this user.
20033 The video shared by yourself cannot be added to favorites.
20101 Share the video to yourself.
20102 No corresponding invitation information.
20103 The friend already exists.
20104 The friend does not exist.
20105 The friend status error.
20106 The corresponding group does not exist.
20107 You cannot add yourself as friend.
20108 The current user is not the friend of the added user.
20109 The corresponding sharing does not exist.
20110 The friend group does not belong to the current user.
20111 The friend is not in the status of waiting verification.
20112 Adding the user in application as friend failed.
20201 Handling the alarm information failed.
20202 Handling the leaved message failed.
20301 The alarm message searched via UUID does not exist.
20302 The picture searched via UUID does not exist.
20303 The picture searched via FID does not exist.
30001 The user doesn't exist
49999 Data exception.
50000 The server exception.
60000 The device does not support PTZ control.
60001 The user has no PTZ control permission.
60002 The device PTZ has reached the top limit.
60003 The device PTZ has reached the bottom limit.
60004 The device PTZ has reached the left limit.
60005 The device PTZ has reached the right limit.
60006 PTZ control failed.
60007 No more preset can be added.
60008 The preset number of C6 has reached the limit. You cannot add more preset.
60009 The preset is calling.
60010 The preset is the current position.
60011 The preset does not exist.
60012 Unknown error.
60013 The version is the latest one.
60014 The device is upgrading.
60015 The device is rebooting.
60016 The encryption is disabled.
60017 Capturing failed.
60018 Upgrading device failed.
60019 The encryption is enabled.
60020 The command is not supported. Check whether the device support the command.
60021 It is current arming/disarming status.
60022 It is current status. It is current open or closed status.
60023 Subscription failed.
60024 Canceling subscription failed.
60025 Setting people counting failed.
60026 The device is in privacy mask status.
60027 The device is mirroring.
60028 The device is controlling PTZ.
60029 The device is in two-way audio status.
60030 No more incorrect card password attempts are allowed. Try again after 24 hours.
60031 Card password information does not exist.
60032 Incorrect card password status or the password is expired.
60033 The card password is not for sale. You can only buy the corresponding device.
60035 Buying cloud storage server failed.
60040 The added devices are not in the same LAN with the parent device.
60041 The added devices are not in the same LAN with the parent device.
60042 Incorrect password for added device.
60043 No more devices can be added.
60044 Network connection for the added device timeout.
60045 The added device IP conflicts with the one of other channel.
60046 The added device IP conflicts with the one of parent device.
60047 The stream type is not supported.
60048 The bandwidth exceeds the system accessing bandwidth.
60049 Invalid IP or port.
60050 The added device is not supported. You should upgrade the device.
60051 The added device is not supported.
60052 Incorrect channel No. for added device.
60053 The resolution of added device is not supported.
60054 The account for added device is locked.
60055 Getting stream for the added device error.
60056 Deleting device failed.
60057 The deleted device has no linkage. Check whether there's linkage between IPC and NVR.
60060 The device does not bind. Go to official website and set live

results matching ""

    No results matching ""